

Rewards FAQs
What else do I need to know?
- Points can only be redeemed in $10, $15, $20 and $25 increments.
- Points have no cash value and must be applied as a discount on an order with a subtotal that is greater than or equal to your purchase (before shipping and handling and tax fees, as applicable)
- Reward Point coupons may not be sold or transferred and will not be replaced if lost or stolen.
- Reward Point coupons cannot be combined with any other discounts; however, you may use a gift card when making a Reward Point purchase.
- Mystic Labs reserves the right to change any terms of this program at any time and without prior written notice.
- Points must be redeemed online and you must be logged into your account to redeem points.
How do I participate?
Joining is free and easy! Simply create an account on Mystic
Labs™. Once you’re logged in, you’ll have
the opportunity to take part in all of the exciting ways to earn points.
How can I earn points?
Simply scroll up to the “Ways to Earn” section section to view and take part in our current
opportunities.
How can I spend points?
Simply scroll up to the “How To Use Your Points” section” to check out all the ways you can redeem your
hard-earned points.
How do I redeem reward points for discounts?
- Be sure that you are logged in to your account
- Load your cart up with your favorite Mystic Labs products
- During checkout, simply select your discount in the “Choose Reward” dropdown and click on Apply
- Your discount amount will be deducted as a discount on your order
Can I redeem reward points for money off and also use a discount code?
You cannot combine Reward Point discounts with coupon code discounts. If you add a coupon code discount, it will delete your Reward Point discount from your shopping cart and we will email you your Reward Point discount coupon code for future use.
How do I check my points balance?
Your up-to-date points balance is always displayed at the top of the Rewards page or on your Account
page when you are logged in.
How long will it take for reward points to post to my account?
You should receive points in your account instantly once you complete a points-earning opportunity,
aside from points earned for spending on Mystic Labs products. You’ll earn points for your purchases
once the item(s) are shipped to you.
What happens to my points if I make a return?
When you return an item, you lose the associated points you originally earned by purchasing the item.
How do I contact customer service if I have questions about rewards points?
Our team is ready to answer your questions. Contact us today.
Can I buy extra reward points?
We strive to have an equitable system. We don’t offer a way to buy points.
When do my points expire?
Points expire after one year of inactivity. In this context, inactivity refers to customers who have not
earned or redeemed any points within one year.
Can I use reward points towards a subscription?
No, reward points cannot be redeemed to fund a subscription purchase.