Terms and Conditions
The expected delivery time for domestic orders will vary depending on location of where the package is being sent but will be received between 5-10 business days. You will receive an email with a confirmation on when your item has been shipped. Click here to read our entire shipping policy.
Please note: during the COVID-19 pandemic, shipping may be delayed due to carrier limitations.
Customers are not required to register to order Mystic Labs™ products. The only required information to place an order is your name, address, email address, phone number, and payment information. Your email address will only be used to send order and shipping confirmations.
All information that is entered is the sole ownership of Mystic Labs, and will not be sold or distributed, and is only used to process orders and to follow up with customers.
Customers acknowledge that follow up phone calls can be made by company or third-party representatives, as well as an automated service.
Terms of Sale and Orders
When you place an order, we will request certain details so that we may process your order quickly and efficiently. In addition to your name, address, email address, and phone number, we will also need your payment information, such as a credit card or debit card number. Your contact details will only be used in case there is a problem with your order or if any other important information that we need to relay to you comes up.
Charges on your statement will appear as Mystic Labs 8449000528
The information you provide to Mystic Labs will be used to send you order confirmation and shipping confirmation emails. Customer service inquiries will be responded to via email or telephone, whichever is your preferred method. We will only contact you in regard to your inquiries or orders.
We periodically offer special deals or discounts, which may be delivered by email or by physical mail. We respect your privacy, so if you are not interested in receiving special offers, you may opt out. See ‘Opt Out’ section.
Your privacy is important to us. Personal information provided by you for orders and/or inquiries will not be sold to or shared with third parties. If your name, address, phone number, email address, or payment information changes, or if you simply no longer wish to purchase Mystic Labs, simply email customer support to make them aware of anything that needs to be corrected, deactivated, or moved.
Outside shipping companies are used to deliver your orders, such as USPS, UPS, and FedEx. An outside credit card processing company is used to process your payment information for goods and services. These third-party companies do not share or sell your private information, and are only allowed to use your private information to process and ship orders.
We will comply with all law enforcement, courts, and other judicial systems in accordance with the law, and we reserve the right to disclose any private details to comply with the aforementioned parties.
As with most websites you visit, certain files are collected and stored digitally when you enter or leave. This information does not pertain to an individual’s identity. What is saved is an Internet Protocol (IP) address, operating system, time on site, click patterns, navigation patterns, age of people who are on the website, and demographics, as well as buying habits based on this data. This information is used to analyze web traffic and for third-party advertisers.
In addition, cookies are also collected. This is a small text file that is stored for record-keeping purposes, and to make your experience more enjoyable. For instance, cookies will allow you to save shipping or payment information so it does not have to be reentered multiple times. This website is still fully functional even if cookies are disabled.
This statement covers Mystic Labs and its parent companies, and does not apply to third-party advertisers or companies.
The safety of your personal information is paramount to us. When your orders are processed, and payment information is sent, it is encrypted with secure socket layer technology (SSL) to ensure that it is not hacked or intercepted by malicious parties.
We give you the opportunity to opt-out of receiving emails, physical mail, or newsletters from us. For instance, if you have purchased a product and do not wish to receive any future correspondence regarding discounts, specials, or marketing materials, you may opt-out of our database.
In addition, if you feel you would like to receive promotional material or marketing material after already opting out, you may email customer support and indicate that you would like to do so.
In the event that Mystic Labs or its parent companies are sold or acquired by an outside organization, personal information may go along with the asset transfer. If this occurs, you will be notified 30 days prior to the official transfer date, and you may move, delete, or change any information that you would like to if you choose to do so.